We at BENEATH HIM, value the importance of our Customers’ privacy. When Customer who wishes to purchase from BENEATH HIM registers with us and provides your personal information, Customer can be assured that it will only be used for completion of the transaction with BENEATH HIM. All personal information provided to us will be strictly protected and will not be disclosed at any time to any third party except for delivery purposes.
ORDERS & PRODUCTS POLICY
BENEATH HIM reserves the right to change without notice any of the details of the product on the site, including prices, colours & sizes.
Refund is applicable if the specific item, size & colour are no longer in production.
All returns or exchange are subjected to our inspection and approval and are on a case-by-case basis. BENEATH HIM will only bear the shipping costs if BENEATH HIM was the party that shipped the wrong merchandise or when there is a manufacturers defect.
It is the Customers responsibilities to ensure that items mailed back are packed and seal properly. BENEATH HIM will not be responsible for lost of mails in connection to return of items from Customers.
Conditions for Exchange:
- Products have manufacturer defaults such as discolouration or visible holes
- Wrong styles, wrong colour and/or size delivered
Terms for Exchange are subjected to the Conditions for Exchange and all of the following terms in place:
- Products are unworn and in their original boxes/plastic wrap with original tags.
- Products must not be washed before
- A copy of the sales invoice issued by BENEATH HIM
- Exchange has to be done within 7 working days from the receipt of items
Instructions for Exchange:
1. Email us at email@example.com within 7 DAYS of receiving your order; with your name, order #, information for exchange and return address.
2. Upon verification, we will inform you on the returning/shipping back details/address.
You will be notified by email once your return has been received and successfully processed. We will not be responsible for any lost mail during this return process
Store credits are in SGD and applicable if:
- Customer had paid in excess of the total cost of order (which will be round down to the nearest dollar);
- In the case when Product is out of stock and out of production, and Customer do not wish for a refund;
- In the case of Exchange Policy, BENEATH HIM had received the products from Customer, which are in compliance to the Terms & Conditions for Exchange by BENEATH HIM and has not re-ordered a replacement item(s).
BENEATH HIM will not be liable should you purchase merchandize from a third party vendor whom carries the same brand. We will not accede to any request for exchange.
CONDITION OF USE
The following rules and regulations apply to all visitors to or users of the BENEATH HIM website. By using this website, you agree to be bound by these rules and regulations, as they may be modified by Beneath Him at any time. In the event of a violation of these rules and regulations, BENEATH HIM reserves the right to seek all remedies available by law
The Website and its contents are intended solely for personal, non-commercial use by Website users and may only be used in accordance with the terms of this Agreement. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Website or Services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content or third party submissions or other proprietary rights not owned by you,
BENEATH HIM reserves the right to reject any returns and exchanges that do not comply with the terms and conditions stated above. If your package is not accepted, it will be sent back to you at your expense and any exchange will not be granted.
For any questions or concerns regarding the return and exchange process, email us at firstname.lastname@example.org
Thank you and hope you had pleasure shopping with us!