Payment & Delivery

Payment method

Payment to be made to  DBS/POSB Savings A/c: 058-99965-2

There is strictly no cash-on-delivery service.

 

How to submit payment details

Upon payment made, please submit the following details to us via email for speedy processing:
- Name / Order # / Payment Transaction reference and Amount paid

Payment verification may take ONE work day. Once payment has been verified, an email confirmation will be sent as soon as the package has been dispatch for delivery.

 

Delivery Information

All prices are quoted in SGD and for delivery in Singapore only.

Orders and payments verifications completed before 6pm will be processed on the same day and send for dispatch the next working day. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local/Singapore public holidays.

It is customer’s duty to ensure delivery address is accurate. BENEATH HIIM is not liable for any losses or refund if postage is mail to an incorrect address provided by the customer.

Normal Mail – A flat fee of $1.50 is charged for local mail and will usually arrive within 2 working days, but may take up to 5 working days from the shipping date, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control.

Registered Mail – Charged at S$3.50. Registered packages usually arrive within 2 working days, but may take up to 5 working days from the shipped date, excluding public holidays. Please note that delays can occur in delivery, and these delays are beyond our control. Once your order has been processed and shipped, an email containing the tracking number will be sent to you via email. A tracking number, or registered article number (RA#), allows you to check the status of the package with the mail service provider.

BENEATH HIM will not be held responsible for any lost mails. We advise our customers to use registered mail to better ensure that the package will arrive safely at your doorsteps.

 

Free Shipping Promotion

Unless otherwise stated, free shipping covers the normal postage costs within Singapore. Alternative shipping options are available at additional costs.

 

Modify or Cancel Order

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please be 100% sure that you are confirming the purchase to be fair to all customers. Once payment is received, we cannot cancel your order as it has already been processed.